Q1: Who are we?
A:
We own our own professional hair factory, equipped with advanced technology and skilled, experienced workers. All of our products are made from 100% unprocessed, natural virgin human hair. Since our establishment, we have been committed to providing customers with healthy, safe, durable hair products and friendly, reliable service.
Q2: Is the hair 100% human hair?
A:
Yes. All of our hair is made from 100% unprocessed virgin human hair. We do not mix synthetic fibers, animal hair, or hair from different sources. Our products are carefully selected and quality-checked. You may perform a burn test if you wish to verify authenticity.
Q3: Will the average cap size fit my head?
A:
Most lace wigs come in an average cap size with adjustable elastic straps. This design fits more than 98% of customerscomfortably and securely, even during daily activities or light exercise.
Q4: Why are there short hairs on the wefts?
A:
Human hair is collected in long bundles without wefts. During the manufacturing process, the hair must be folded to create wefts, which can result in shorter hairs on one side. This is completely normal and does not affect the appearance, quality, or lifespan of the hair.
Q5: Why aren’t all hair strands the same length?
A:
Because our products are made from real human hair, it is natural for strands to vary in length. Just like natural hair, the ends are slightly thinner than the roots. This is a sign of authentic human hair and should be expected.
Q6: How can I confirm the wig density?
A:
Wig density is closely related to weight. Different densities have different weights. If you believe the density does not match your order, please weigh the wig and send us a photo so we can help confirm it for you.
Q7: How can I maintain the shape of my wig?
A:
When not wearing your wig, place it on a wig stand. This helps maintain its shape and prevents unnecessary pulling or tangling that may occur when wearing it for long periods.
Q8: How long does the hair last and how should I care for it?
A:
With proper care, the hair can last 6 months or longer.
Care Tips:
Gently detangle the hair before washing. Avoid rubbing or twisting.
Wash gently with warm water and a mild shampoo or conditioner.
Pat dry with a towel and allow the hair to air dry naturally.
Use a wide-tooth comb for straight or wavy styles, and fingers for curly textures.
Q9: Does the hair have any odor?
A:
Occasionally, hair may have a slight odor due to:
The disinfecting process used during production
Sealed plastic packaging during transit
This is normal and temporary. Simply wash the hair with mild shampoo and conditioner, and the odor will disappear.
Q10: Can I restyle or dye the hair?
A:
Yes. Since the hair is 100% human hair, it can be styled, curled, straightened, or dyed. However, frequent heat styling or coloring may dry the hair. We recommend deciding on your preferred style and color before making changes and always using proper hair care products.